PRIVACY AND DATA PROTECTION (RGPD)

PRIVACY AND DATA PROTECTION (RGPD)

At MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) we believe in the importance of guaranteeing the security and identity of our clients and users, as well as the correct treatment of the data they provide us with for the performance of our functions as managers and organisers of tourist and leisure tours. As a result of the application of the European regulation on personal data protection – Regulation (EU) 2016/679 – and Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights, we provide you with everything you need to understand it. In addition, we have provided security measures to ensure compliance depending on the type of data we use and its correct processing through risk analysis techniques.

Among others, the legislative framework we refer to is the following:

Organic Law on Personal Data Protection and guarantee of digital rights 3/2018 – LOPDGDD.
European Regulation (EU) 679/2016 – RGPD
Law 34/2002, of 11 July, on Information Society Services and E-Commerce

Following the principle of layered information contained in the regulation, we provide you with the most relevant information that may be of interest to you:

Who is the Data Controller of your data? – DATA CONTROLLER –
Company Name: MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.)
CIF: B/19.650.613
Address: PLAZA BIB RAMBLA s/n – 18.001 GRANADA
Commercial brand: MY TOP TOUR
Contact e-mail: soporte@mytoptour.es
MNPQ GESTORES TURÍSTICOS, S.L. registered in the Mercantile Register of Granada, Volume 1644, Book 0, Folio 38, Page GR-50771, 1st inscription.
What are we going to use your data for? – PURPOSE AND LEGITIMACY –

At MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) we use your data for the correct execution of the tourist services offered by our website.

The processing of your data as a client for the development of the actions described above is based on your express consent, which you give by providing the data requested, filling in and accepting this legal notice in the registration process in any of our areas, through the contact form of this website or in the process of purchasing and booking online.

Under no circumstances will automated individualised actions and/or profiling be carried out, which produce legal effects or significantly affect you in a similar way, except for those specific to the selection processes in those job offers in which you register.

The personal data provided shall be retained for the duration of the binding contractual relationship or unless you request their deletion, provided that they are adequate, relevant and limited to what is necessary for the purposes for which they are processed.

The customer/user is solely responsible for the completion of forms with false, inaccurate, incomplete or outdated data.

To whom will we communicate your data? – CESSIONS OR TRANSFERS –

Your data will not be transferred to any entity or professional or third party outside of our own that guarantees compliance with data protection regulations and that is necessary for a correct service by MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.), such as, for example, those involved in the processes of booking routes and accesses.

Where do we get your data from? – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN – ORIGIN

The data we use and process has been provided by customers knowingly and with their express consent when they fill in the initial data collection forms.

We have records of processing activities in accordance with the obligations described by the European Regulation, which define the types of data we hold and the processing we carry out on them.

What are your rights and how can you exercise them? – RIGHTS –

Any client/user has the right to obtain confirmation as to whether or not MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) is processing personal data concerning them.

Likewise, as provided for in the General Data Protection Regulation (GDPR), we inform you that you have the following rights:

Access to your data.

As a customer/user, you have the right to access your data in order to know what personal data we are processing concerning you.

Request rectification or deletion of your data.

In certain circumstances, as a customer/user, you have the right to rectify any inaccurate personal data concerning you that is processed by us, or even to ask us to delete it when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

Request the restriction of the processing of your data

In certain circumstances, as a customer/user, you have the right to ask us to limit the processing of your data, in which case we inform you that we will only retain your data for the purpose of exercising or defending claims as provided for in the General Data Protection Regulation.

To the portability of your data

In certain circumstances, as a customer/user, you have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and to transfer it to another data controller.

Object to the processing of your data

In certain circumstances and for reasons related to your particular situation, as a customer/user you have the right to object to the processing of your data in which case we will stop processing it except for compelling legitimate reasons, or the exercise or defence of any claims.

The user has the right to withdraw consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal. However, if you withdraw your consent, you will not be able to use our services.

Where should you go to exercise your rights?

In order to exercise the recognised rights, the interested party may contact us through 2 main channels:

Through the e-mail address of MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.), that is, elplacerdeviajar@mytoptour.es.
By writing to MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) at Plaza Bib Rambla s/n – C.P. 18001 Granada.

We will respond to your requests as soon as possible and, in any case, within the time limits required by current legislation.

How long do we keep your data?

Your data will be kept for the duration of the relationship in which we provide our tourism and reservation management services. Once the contractual relationship has ended, your data will be stored for as long as we are required by law to carry out fiscal and administrative tasks.

Intellectual Property and Content

The intellectual property rights of the website, its source code, design, navigation structure, databases and the different elements contained therein (images, files, logos and any other element susceptible to protection are the property of MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) to whom corresponds the exclusive exercise of the rights of exploitation of the same in any form and, in particular, the rights of reproduction, distribution, public communication and transformation.

The reproduction, transformation, distribution, public communication, making available to the public and, in general, any other form of exploitation, partial or total, of the elements referred to in the previous section are prohibited. These acts of exploitation may only be carried out with the express authorisation of MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) and, in any case, must make explicit reference to the ownership of the aforementioned intellectual property rights of MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.).

With regard to quotations of products and services of third parties, the company recognises in favour of their owners the corresponding industrial and intellectual property rights, and their mere mention or appearance on the website does not imply the existence of any rights or responsibility of MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) over them, nor any endorsement, sponsorship or recommendation unless expressly stated.

This website contains materials prepared by MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) for information or guidance purposes, which may be modified, developed or updated without prior notice.

MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) is not responsible for any possible errors, variations or omissions that may occur, as well as for the use that may be made of these documents. We advise you to consult the official bulletins or newspapers, as well as the information sources from which the news has been obtained.

The links contained in this web page may lead the user to other sites and web pages of third parties over which MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) does not exercise any type of control and is not responsible for the contents and status of the linked sites.

MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) does not guarantee the absence of viruses or other harmful elements that could cause damage or alterations in the computer system, so it is not liable for damages that these elements may cause the user or third parties.

All third party links to the Website must be to its home page, and “deep links”, “framing” and any other use of the contents of the Website by unauthorised third parties is expressly prohibited.

• Data Sharing with Partner Companies

In order to guarantee the correct provision of the contracted services, we inform you that your personal data may be shared with collaborating companies and/or commercial partners of MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.), when necessary to carry out the execution of the requested service.

These companies will only use your data for the purposes related to the provision of the service and will be subject to the same obligations of confidentiality and data protection established in this privacy policy, in accordance with the applicable regulations on data protection.

Under no circumstances will your personal data be shared for purposes other than those mentioned above, unless your explicit consent is obtained or there is a legal obligation.

You may exercise your rights of access, rectification, deletion, limitation, opposition and portability of your data at any time by writing to legal@mytoptour.es.

SOCIAL NETWORKS

MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) has a corporate profile on Facebook and Twitter, being responsible in all cases for the processing of the data of its followers, fans, commentators and other user profiles.

The treatment that MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will carry out with said data will be, at the most, that which the social network allows to the corporate profiles and will always have an informative purpose.

Thus, MY TOP TOUR (MNPQ GESTORES TURÍSTICOS, S.L.) will be able to inform its followers by any means that the social network allows about its news.